Key takeaways
- Because direct messages need no request, block and report is the main safeguard against unwanted contact.
- Block stops a person from reaching you; report asks C Chat to review the messages.
- The platform accesses content only for reported-message moderation or legal requirements, and the access is logged.
- Inside your own team, owners and admins can also remove people from the team or its groups.
- For threats to someone's safety, call your local emergency number; a report is not an emergency channel.
C Chat is built so that anyone can reach you: a new colleague, a client who has your @username or a supplier who has your number. That openness is useful, and it also means unwanted messages are possible. Block and report are the tools that keep the openness safe.
What block and report does in C Chat
Block and report are two separate actions you can take on any person who messages you:
| Action | What it does | When to use it |
|---|---|---|
| Block | Stops that person from reaching you | Spam, unwanted contact, someone who will not stop |
| Report | Sends the messages to C Chat for moderation | Harassment, threats, scams, impersonation, abusive content |
| Both | Protects you now and flags the behavior | Most cases of real abuse |
Reported messages are handled through the process described in how reported messages are moderated. The wider set of safeguards is explained in abuse prevention: blocking, reports and limits.
How to use block and report step by step
- Do not reply to a message that looks like a scam, a threat or harassment.
- Open the conversation with the person.
- Report the messages if they break the rules or put someone at risk.
- Block the person so they cannot keep contacting you.
- Tell your supervisor if the messages relate to work, especially if a colleague or a client is involved.
If the message describes immediate danger to someone, call your local emergency number before anything else.
Real scenarios from business teams
- A scam that pretends to be the boss. A field technician receives a direct message from an unknown account asking for gift cards “for a client”. He reports and blocks it, then warns the team group.
- A former contractor who keeps writing. The contract ended weeks ago, but the person still messages a supervisor. The owner removes him from the team groups, and the supervisor blocks his direct messages.
- Harassment on a plant floor team. One worker sends offensive messages to another. The recipient reports them; HR handles the employment side. Industrial teams in manufacturing and energy and utilities often write this into their conduct rules.
Privacy, permissions and limits
- Reports are the main way the platform sees content. C Chat accesses content only to moderate reported messages or for legal requirements, and that access is logged. Otherwise it does not review conversations.
- Team oversight is a separate channel. Owners and admins can audit their team’s group conversations through auditable encryption. They cannot audit direct messages, which is why personal blocking and reporting matter for DMs.
- Blocking is personal. Blocking someone affects your conversations, not the whole team. If the person is a team member, an admin decides whether they stay.
- Reporting is not an emergency service. For safety threats, use the 🚨 one-tap emergency alert in your team group and call emergency services.
Tips for admins
- Put the rule in writing: “Do not reply, report, block, tell your supervisor.”
- Connect it to your safety plan. Your emergency communication plan should say when to use reports and when to use alerts.
- Use team controls for team problems. Remove people who leave or misbehave from the team rather than relying on everyone to block them.
- Brief lone and field workers specifically. People working alone are frequent targets of pressure and scams; see lone worker check-ins by chat, emergency alerts for teams and job site safety alerts.
Getting started
Sign up at getcchat.com/c and show your team where block and report are on day one. Safe chats are easier to keep than to fix. Questions about moderation can go to the support page.
Frequently asked questions
What happens when I block someone in C Chat?
The blocked person can no longer reach you with messages. Use it for anyone you do not want to hear from, whether it is a stranger, a former contact or someone who keeps messaging after being asked to stop.
What happens to a message I report?
The reported content is sent for moderation by the C Chat platform. Moderators access the reported messages for that purpose only, and every such access is recorded in a log.
Does reporting a message let C Chat read all my chats?
No. Platform access is limited to moderating reported messages or meeting legal requirements. A report does not open your other conversations to review.
Should I block or remove a problem employee?
If the person is in your team, an owner or admin should remove them from the team or the affected groups; that deals with the work context. Individuals can still block and report them for any direct messages.