C Chat Terms of Use

These terms govern the use of C Chat by CGuard Pro ("C Chat"), the messaging app for businesses and teams provided by CGuard Pro LLC ("CGuard Pro", "we"). By creating an account or using C Chat you accept these terms and the C Chat Privacy Policy. If you use C Chat as part of services a security company provides with CGuard Pro, the CGuardPro Terms of Service that company signed up for also apply.

1. Accounts

• You must be at least 16 years old to use C Chat.
• You sign up with your email address or phone number and a 6-digit one-time code. You must provide truthful information and use an email or phone number that belongs to you.
• Your account is personal: do not share it or impersonate anyone. You are responsible for activity on it and for protecting access to your phone and email.

2. Teams, groups and invitations

• Any user can create a team, create groups and invite people by email, WhatsApp, link or QR code. Whoever creates a team is its owner and can appoint admins.
• Only invite people who expect your invitation and with whom you have a legitimate relationship. Do not use invitations for unsolicited bulk messaging.
• In the spaces of a security company that uses CGuard Pro, the site's owner or management creates each site's groups, guards join and leave automatically with their shift, and the security company administers the space.

3. Acceptable use

You may not use C Chat to:

• post or send unlawful content, including child sexual abuse material, or content that infringes others' rights;
• harass, threaten, intimidate, discriminate against, or incite violence or hatred;
• send spam, scams, malicious links or malware;
• share other people's personal data without a legal basis, or intimate images without consent;
• raise deliberate false alarms with the alert feature;
• try to access other people's accounts, teams or groups, bypass security controls, reverse-engineer or overload the service.

4. Reporting and blocking

• You can block another user to stop receiving their messages and report a user or a message from the app, or by emailing support@cguardpro.com.
• We review reports and may remove content, limit features or suspend accounts that break these terms.
• We apply usage limits (for example on messages and login code requests) to protect the service.

5. Audit and access control

• In the spaces of a security company that uses CGuard Pro, that company can audit and export its groups and the direct chats that include a guard or its office as part of its operational record, and can suspend or remove any participant's access to its groups.
• In an independent team, its owner and admins can manage members, remove access and review and export the team's groups.
• All other direct chats (with no guards or office, and every direct chat between independent accounts) are private: neither the security company nor a team's admins can see them. The C Chat platform only accesses their content to moderate a reported message or for a legal requirement, with every access logged. See the Privacy Policy.
• Messages are encrypted in transit and stored encrypted, but groups and security-related direct chats are not private from whoever administers or audits that space. Write accordingly.

6. Your content

You keep the rights to what you post. You grant us the limited license needed to store, encrypt, transmit and display it to the conversation's participants and, where applicable, to those who administer or audit the space, solely to provide the service.

7. Suspension and termination

• You can stop using C Chat and delete your account at any time.
• We may suspend or terminate, with or without prior notice depending on severity, accounts that break these terms, are used abusively or fraudulently, or put other users or the service at risk.

8. Service and liability

C Chat is provided "as is" and "as available". We work to keep it running continuously, but interruptions may occur. To the maximum extent permitted by law, we are not liable for indirect damages, for undelivered or delayed messages or alerts, or for content posted by users. None of this limits any rights you have under applicable consumer protection law.

9. Changes

We may update these terms. If a change is material, we will notify you in the app or by email before it takes effect.

10. Governing law

These terms are governed by the same law and jurisdiction as the CGuardPro Terms of Service, without prejudice to the mandatory consumer and data protection rules of your country of residence.

11. Contact

Email us at support@cguardpro.com.