Key takeaways
- Any user can report a message and block the sender.
- The platform accesses content for moderation only when a message is reported, and logs that access.
- Reporting does not give your employer access to your direct messages.
- Blocking stops the person from continuing to message you; reporting flags the content for review.
- Reports are not an emergency channel: call your local emergency number first.
Any platform where anyone can message anyone needs a way to deal with abuse. C Chat allows direct messages to any user without a request step, which is convenient for work but means you must be able to stop unwanted contact quickly. Reporting is that mechanism. This page explains how reports are reviewed and how that fits with C Chat’s privacy model.
Short answer: reported content is reviewed, and the access is logged
How reported messages are reviewed in C Chat comes down to three rules:
- You choose what to report. Only a message that someone reports becomes subject to moderation review.
- The platform can review it. Moderation of reported messages is one of only two reasons the platform accesses content; the other is legal requirements.
- Every access is logged. Platform access to content is recorded, so it can be accounted for.
The block and report feature shows where the options are in the app.
How moderation works in C Chat
- You see an abusive, threatening or spam message in a direct message or group.
- You report it from the message options. If you do not want further contact, you also block the sender.
- The report is reviewed by the platform, which accesses the reported message for that purpose and logs the access.
- Action follows the terms. If the content breaks the terms of service, the platform can act on the account involved.
For how blocking, reporting and plan limits work together to reduce abuse in the first place, read abuse prevention.
Who can see what
| Situation | Who can see the reported message |
|---|---|
| Reported in a team group | Group members already see it; owners and admins can audit it; the platform can review it for moderation |
| Reported in a direct message | The two participants; the platform can review it for moderation |
| Not reported | Platform does not access it, except for legal requirements |
Reporting a direct message does not hand it to your employer. Direct messages stay outside team audits. Legal requests are a separate process, explained in legal requests and logged platform access.
What it means for owners, admins and members
Owners and admins handle conduct inside their own groups. You can review group conversations, remove members who behave badly and keep a record through export. Platform moderation complements that; it does not replace your own HR process.
Members should report anything threatening, harassing or fraudulent, including spam from people outside the team. Because direct messages are open to any C Chat user, reporting and blocking are your main tools against unwanted contact.
Teams in high-risk work, such as plants, utilities or lone working, should keep two channels clearly separate: reports for abuse, and the 🚨 alert for urgent help. The one-tap emergency alert notifies a whole group at once, and the lone worker check-in use case shows how teams combine it with regular check-ins.
Honest limits and caveats
- Moderation is reactive. C Chat does not scan conversations automatically. Content is reviewed when someone reports it.
- No timeline is promised here. Review times are not stated on this page. If a situation is urgent and dangerous, involve the authorities rather than waiting for moderation.
- Screenshots help your own records. If a message matters for a workplace complaint, keep your own copy and tell HR; platform moderation is not an HR investigation.
- Blocking is per person. If abuse comes from several accounts, report each one.
Planning ahead helps. The guide on building an emergency communication plan sets out which channel to use for what.
Getting started
Sign in at getcchat.com/c and take a minute to find the report and block options on any message, so you know where they are before you need them. If you have a question about a report, contact support@cguardpro.com.
Frequently asked questions
What happens when I report a message in C Chat?
The reported message is flagged for moderation, and the platform can review it. That access is logged. Depending on what the review finds, action may be taken under the terms of service.
Does the person I report find out?
C Chat does not describe notifying the reported person about who reported them. If you are worried about retaliation, also block the person and, at work, tell your manager or HR.
Can C Chat read my other messages when I report one?
Moderation is about the reported message. Outside moderation of reported messages and legal requirements, the platform does not access content, and every access it does make is logged.
Should I report or block?
Do both when someone is abusive. Blocking protects you immediately; reporting lets the platform review the content. For a simple unwanted contact, blocking may be enough.
Can I use a report to ask for help in an emergency?
No. Reports are reviewed for moderation, not monitored as an emergency line. In an emergency, call your local emergency number, then use the 🚨 alert to notify your group.